Tailored Branding Limited trading as

Hydra Sports
Unit 20 Carlow Place
The Wolseley Court Business Centre
Staffordshire Technology Park
Stafford
ST18 0GA

Tel: 01785 211779
Email: sales@hydrasports.co.uk

Registered office (do not use this address for correspondence) 4 Church Green East, Redditch, Worcestershire, B98 8BT, Registered in England.
Company registration number 04695665 VAT no. 897342281 GB

General Terms:

These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with Tailored Branding limited trading as ‘Hydra Sports’. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights. By using this site you are agreeing to these terms and conditions. All transactions with Hydra Sports will be governed by these terms and conditions. All references to the ‘company’, ‘us’ or ‘we’ will refer to Tailored Branding limited trading as ‘Hydra Sports’. All references to the customer shall mean the person or persons purchasing or agreeing to purchase goods from the company.

Prices:

All prices are shown in pounds sterling (£). All prices are subject to change without prior notice.

Orders:

We are pleased to accept orders by any of the following methods. Online transaction (secure server), e-mail (unsecure) or telephone. All credit / debit card transactions are subject to validation checks and are authorized by the card issuer. We accept MasterCard, Visa, JCB and Maestro. If the issuer of your card refuses to authorize payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

Delivery:

We ship to the UK including Northern Ireland only. Postage charges will be clearly displayed when you make your order and include VAT at 20%. Items ordered will be shipped as soon as possible. Every effort is made to ensure that delivery is made within a maximum of thirty days. All goods are subject to availability. In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time and a full refund given. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.

Returns and Exchanges:

We hope that you are entirely satisfied with every purchase made from Hydra Sports and strive to offer you excellent quality, value and service at all times. If you wish to return an item for exchange or you have decided not to keep it, please return it to us within 14 days of receiving the goods. We will exchange or refund the cost of the item(s) where appropriate and refunds will be made within 14 days after receiving the returned product. Refunds for items bought by credit/debit card will be refunded back to the payment card. Custom made items including but not limited to Top decks, PFDs, clothing, paddles and boats are non-refundable unless faulty. All goods must be in a new and unused condition together with a copy of your original receipt. If you wish to return any item due to it being faulty, please contact us by email or telephone giving details of the fault and then send it back to us together with the item in its original packaging, where possible and your receipt. We will exchange the item or refund the full value. We recommend that all items returned to us be sent recorded delivery.
The cost of returning items to Hydra Sports must be covered by the customer unless the goods were sent in error, or arrived in a faulty condition. The goods should be returned by UK post first class recorded delivery. The maximum refund given for postage fees is £10. All returns must be authorised in advance. If you have a European or Rest of the World order that was sent in error, or arrived in a faulty condition please contact us immediately. We will arrange a collection for your goods ourselves.
If you would like to return an item to change it’s size or colour, then additional postage fees will be charged at UK postage rates.

Products:

Products are sold singly unless otherwise stated. Every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations, some colours may vary.

Guarantee:

All products offered are guaranteed for a period of twelve months unless otherwise stated from the date of the original invoice against failure to provide reasonable wear owing to defective workmanship or materials. The guarantee excludes faults caused by accident, neglect or misuse. In the event of a warranty claim, please return the item with a copy of the original receipt to:
Hydra Sports. Unit 20 Carlow Place, The Wolseley Court Business Centre, Staffordshire Technology Park, Stafford. ST18 0GA United Kingdom.
Please identify clearly the area or part that has failed. All items must be returned in a clean, dry condition, otherwise they may be returned to you without attention.

Pricing and Print Errors:

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

Ownership of Goods:

All items supplied to the customer remain the property of Hydra Sports until final payment of all sums owing in respect of those goods has been received in full by us.

Security:

We are fully committed to providing full security both through our on-line and mail order service. We use secure socket layer (SSL) technology to ensure that your details are safe for all sales transactions with us. All information you provide is fully encrypted so that it cannot be read by third parties.

Privacy Statement:

We, Tailored Branding Limited (trading as Hydra Sports) are committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Data Protection Act 1988

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information, such as your contact details. We will store this data and hold it on computer and in our cloud based accounting software.

We use third party service providers e.g Royal Mail for shipping and your information will be used on their secure accounts for the purpose of completing orders only. We review the privacy policies of all our third party service providers to ensure they are compliant with GDPR regulations.

We may use information that you provide:

  • To register you with our website and to administer it.
  • For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

Cookies

We collect information directly from you in a number of ways. One way is through our use of “cookies”. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookie collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us, we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules about cookies on websites have changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org.

If you do not wish to accept cookies from our website, please leave immediately and then delete and block all cookies. Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post. Our phone number is 01785 211779, or you can e-mail us on sales@hydrasports.co.uk

Security

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

General

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:

RUTH HESFORD, TAILORED BRANDING LIMITED, UNIT 20 CARLOW PLACE, WOLESLEY COURT, STAFFORD, ST18 0GA